Idongesit Inyang
Client Success Executive

Idongesit brings over a decade of expertise in client service and experience, banking operations, digital service delivery for corporate clients, and relationship management. He has successfully led enterprise-wide client experience programs, designed award-winning service recovery frameworks, and pioneered Nigeria’s first banking sector Customer Experience School of Excellence in partnership with CX University, USA.

Highly skilled in complaint resolution, process optimization, and stakeholder engagement, Idongesit has consistently leveraged these capabilities to enhance operational efficiency, ensure service level agreement compliance, and implement robust service measurement frameworks. His work has delivered measurable business growth, while strengthening client relationships and institutional trust.

Certifications

Certified Customer Experience Specialist

Lean six sigma certifications

Education

B.Sc., Computer Science-University of Uyo, Nigeria

MBA, International Business-Nexford University, USA